Report a Claim

Report a loss.
We'll take it from here.

Share the details of the loss and our team will confirm receipt and the next steps. Claims are treated confidentially and in line with Uganda’s Data Protection and Privacy Act, 2019.

What You Need

Before you start.

The more detail you can provide, the faster we can scope and begin the assessment. Please have the policy number and the date of the loss to hand, and any photos, police reports or policy documents you already have.

Attachments (photos, police reports, policy documents) can be selected in the form and then sent to us on WhatsApp when it opens.

Prefer to talk?
WhatsApp 0777 723 215
Call 0777 723 215

Confidential & secure
Your claim information is handled confidentially and only shared with assigned staff.

Full Name *

Please enter your full name.

Phone (with country code) *

Please enter your number in international format, e.g. +256 712 345 678.

Include your international dialing code — e.g. +256 for Uganda.

Policy Number *

Please enter your policy number.

Date of Loss *

Please enter the date of loss.

Class of Business *

Please select a class of business.

Description of the Loss *

Please describe the loss (at least 10 characters).

Attachments (photos, police report, policy documents)

Select the files now — WhatsApp will open with your claim summary and you can send the files there.

Submitting opens WhatsApp with your claim pre-filled — just press send (and attach your files) there.

What Happens Next

After you report
your claim.

A simple, transparent path once your claim reaches our team.

We Confirm Receipt

We acknowledge your claim and confirm what we need next, usually within one working day.

Inspection Is Scheduled

An assessor is assigned and site inspection is arranged with the instructing insurer.

Assessment & Reporting

We assess the loss, document our findings, and report to the insurer for a decision.

Report a loss.We'll take it from here.